Shipping and Returns
We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. Overall, our goal at New Moose is to get your order to you as fast as possible. During the holidays, shipping times may increase so please order early.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Reasons for Returns
Wrong Address – If you provided an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you.
Returned by Customer – It is best to contact us before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at the buyers expense. A new order, at your expense, would need to be placed for an updated size.